Customer Care

Here for your brewing questions

Austin-based support reachable via email and phone Monday through Friday, 9am to 6pm CT.

1 Day

Dispatch window

Monday-Friday

Austin support hours

US Only

Domestic shipping

Direct Intake

Send us a note

Whether you need descaling guidance, order tracking, or warranty assistance, our Austin team responds within one business day.

Fulfillment & Care

Standard store policies

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Warranty Registration

US Transit Times

Thirty-Day Returns

Every electric kettle includes a two-year domestic warranty covering heating elements and temperature sensors.

Orders pack and dispatch from our Austin warehouse within one business day via reliable domestic carriers.

Unused kettles in original botanical packaging are eligible for return within 30 days of delivery.